Last updated: 30 October 2026

These Terms & Conditions (“Terms”) govern your use of trexagency.com and the services provided by T-Rex Agency, 14th Floor, SKY ONE, Lunkad Sky Lounge, Kalyani Nagar, Pune, Maharashtra 411006, India (“T-Rex Agency”, “we”, “us”). By using our website or engaging our services you agree to these Terms. If you do not agree, please do not use them. If you accept these Terms for a company, you confirm you have authority to bind it.

1. Services

We provide digital marketing and creative services, including performance marketing, paid search and paid social advertising, website design and development, CGI/3D ads, UGC content, and visual design and motion graphics. The scope, deliverables, fees and timelines of each engagement are set out in a written proposal, quotation or service agreement (“Engagement Terms”). If the Engagement Terms conflict with these Terms, the Engagement Terms prevail for that engagement.

2. Fees and payment

Clients agree to pay the fees stated in the Engagement Terms. Unless those terms say otherwise: invoices are payable within 7 days of the invoice date; fees are exclusive of applicable taxes (including GST); and an advance payment of [50%] is due before work begins, with retainers billed in advance each month. We may charge interest of [1.5]% per month on overdue amounts, and may pause or stop work until overdue amounts are paid.

Fees for work already performed or started are non-refundable. Where an engagement is cancelled before work starts, any advance paid is refunded less costs already incurred. [CONFIRM]

3. Advertising spend and platform accounts

• Advertising spend on platforms such as Meta and Google is separate from our fees and is paid by the client directly to the platform, unless otherwise agreed in writing.
• Ad accounts, pages, pixels, conversion data and audiences that belong to the client remain the client’s property. We act as the client’s authorised manager and use account access only for the agreed services.
• The client is responsible for keeping billing and account details current, and for platform charges, policy penalties or account restrictions arising from information, products or materials the client supplies.

4. Platform policies and compliance

Advertising platforms apply their own policies, and approvals, rejections, restrictions and algorithm changes are outside our control. We prepare campaigns in line with the platforms’ published policies, but we do not guarantee ad approval, delivery, reach, rankings, leads or sales. The client must ensure that its products, claims and offers are lawful and accurate, and must hold the licences and approvals its industry requires (including for health, medical, financial or other regulated services).

5. No guarantee of results

Marketing outcomes depend on factors outside our control, including market conditions, budgets, the client’s products and pricing, and platform behaviour. We do not guarantee specific results. Any forecasts, targets or case study figures are estimates or past results, not promises of future performance.

6. Client responsibilities

To let us perform the services, the client agrees to provide accurate and timely information, access to relevant accounts and platforms, and necessary approvals. The client is responsible for the content, accuracy and legality of all materials it supplies, and confirms it has the right to use them and to authorise us to use them (including images, music, logos, testimonials and customer data). Delays in feedback or access may delay delivery.

7. Intellectual property and portfolio

All content, designs, graphics, logos, trademarks and other intellectual property on our website, and our pre-existing tools and methods, remain our property unless stated otherwise. Subject to full payment, ownership of final approved deliverables created specifically for the client passes to the client, except for third-party assets (such as stock media, fonts, plugins and music), which remain subject to their own licences. You may not copy, reproduce, modify or distribute our intellectual property without our written consent.

Unless the client objects in writing, we may show completed work, and the client’s name and logo, in our portfolio and case studies [CONFIRM].

8. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the engagement, and not disclose it without written consent, except to personnel and service providers who need it and are bound by confidentiality, or as required by law.

9. Data protection

How we handle personal information collected through our website is explained in our Privacy Policy and Cookie Policy. For campaigns and websites we run for clients, the client remains responsible for having a lawful basis, privacy notices and consents for its own customers and leads, and for the privacy and cookie notices on its own sites and landing pages. We will use client data and account access only to deliver the agreed services.

10. Third-party services and links

Our services and website may rely on or link to third-party platforms, tools and websites. We do not control them and are not responsible for their content, availability, policies or practices.

11. Website use

You agree not to misuse our website, including attempting unauthorised access, introducing malicious code, or using it unlawfully. Website content is provided for general information.

12. Disclaimer and limitation of liability

To the fullest extent permitted by law, our services and website are provided “as is” and we disclaim implied warranties. We are not liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, data or goodwill. Our total liability arising from an engagement is limited to the fees the client paid us for the services giving rise to the claim in the 3 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnity

The client will indemnify us against third-party claims, losses and reasonable costs arising from materials, claims, products or instructions the client supplies, or from the client’s breach of these Terms or applicable law.

14. Term and termination

Either party may end an engagement as stated in the Engagement Terms or, if none is stated, with 30 days’ written notice. We may suspend or terminate immediately for non-payment or material breach. On termination, the client pays for work performed and costs committed up to the termination date.

15. Changes to these Terms

We may update these Terms from time to time. The updated version applies from the “Last updated” date above. For active clients, material changes will be notified in writing and apply once agreed or on the next renewal.

16. Governing law and disputes

These Terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction, after the parties first try in good faith to resolve any dispute informally for 30 days.

17. Contact

Questions about these Terms: [email protected], T-Rex Agency, 14th Floor, SKY ONE, Lunkad Sky Lounge, Kalyani Nagar, Pune, Maharashtra 411006, India.